1. Определения

За целите на настоящите Общи условия, следните термини имат посоченото значение:

• "Platform" or "Service" — the cloud software Construction Hub, accessible at constructionhub.bg, including all features, API interfaces and mobile applications.
• "Provider" — the legal entity providing the Platform, identified in Section 22 of these terms.
• "Customer" or "Subscriber" — the legal entity (company, sole proprietor or other organization) that has registered a company account and entered into a subscription agreement.
• "User" — a natural person who accesses the Platform through an account created by or for the Customer.
• "Account Administrator" — a User with full rights to manage the company account, including adding/removing users and managing the subscription.
• "Customer Data" — all data, documents, files and information uploaded, created or processed by the Customer and its Users on the Platform.
• "Subscription Plan" — the service package selected by the Customer with defined limits for number of users, projects, storage and features.
• "Construction Documents" — contracts, acceptance acts, quantity surveys, offers, invoices, proforma invoices, payment certificates and other documents related to construction projects.
• "AI Features" — functionalities using artificial intelligence for processing, parsing, analysis or generation of data and content.
• "Third-Party Services" — software, platforms and services of third parties integrated with or used by the Platform (including but not limited to payment processors, AI providers, hosting services).

2. Приемане на условията

С регистрацията на акаунт, отбелязването на чекбокса «Приемам Общите условия» или продължаващото използване на Платформата, Вие потвърждавате, че:

• You have read, understood and accept these Terms of Use in their entirety.
• You are at least 18 years of age and have full legal capacity.
• If acting on behalf of a legal entity — you have the necessary authority to bind that entity to these terms.
• This agreement is a B2B (business-to-business) agreement. The Platform is intended for professional use by merchants and legal entities. Consumer protection laws do not apply.
• You accept that these Terms of Use, together with the Privacy Policy, Cookie Policy and the selected Subscription Plan terms, constitute the entire agreement between the parties.

6. Правила за допустимо ползване

Клиентът и неговите Корисники се задължават да НЕ извършват следните действия:

• Upload, create or process fraudulent, forged or misleading financial documents (invoices, contracts, acts, etc.).
• Use the Platform for money laundering, tax fraud or other illegal financial operations.
• Attempt to access data belonging to other Customers (violation of data isolation).
• Share login credentials (username and password) with unauthorized persons.
• Circumvent Subscription Plan limits through technical means.
• Reverse engineer, decompile, disassemble or attempt to extract the source code of the Platform.
• Automated access (scraping, bots, crawlers) without explicit written permission.
• Upload malicious software, viruses, trojans or other harmful code.
• Perform actions that excessively burden the infrastructure or disrupt normal Platform operations.
• Resell, sublicense or transfer access to the Platform to third parties without the Provider's written consent.
• Use AI features to generate misleading or fraudulent content.
• Violate applicable laws and regulations, including construction, tax and accounting regulations.

Добавувачът си запазва правото да предприеме следните мерки при нарушение: предупреждение, временно суспендиране на достъпа, или незабавно прекратяване на акаунта при тежки или повторни нарушения. Добавувачът може да използва автоматизирани системи за мониторинг на спазването на тези правила, без да достъпва съдържанието на Корисникските данни.

8. Интелектуална собственост

Сите права на интелектуална собственост върху Платформата — включително, но не само, софтуерен код, алгоритми, AI модели, потребителски интерфейс, дизайн, лога, търговски марки и документация — принадлежат изключително на Добавувача и/или неговите лицензодатели.

• The Customer receives a limited, non-exclusive, non-transferable, revocable license to use the Platform in accordance with these terms and the selected Subscription Plan.
• Templates and formats of generated documents (PDF, Excel) are the intellectual property of the Provider. The content of those documents belongs to the Customer.
• Any suggestions, improvement ideas or feedback provided by the Customer or its Users become the property of the Provider without obligation for compensation.
• Copying, modifying, creating derivative works, reverse engineering or decompiling any part of the Platform is prohibited.

9. Поверителност

Страните се задължават да пазят поверителността на всяка информация, получена от другата страна във връзка с настоящото споразумение, която не е публично достъпна.

• The Provider shall not access Customer Data except when necessary for: providing and maintaining the Service, responding to technical support requests from the Customer, fulfilling legal obligations, or with the Customer's explicit consent.
• Employees and subcontractors of the Provider who have access to Customer Data are bound by contractual confidentiality obligations.
• Confidentiality obligations survive the termination of this agreement for a period of 3 (three) years.
• Exception: information that a party is obligated to disclose by law, court order or act of a competent authority, provided that (to the extent permitted) it notifies the other party in advance.

10. Защита на лични данни

Обработването на лични данни се извършва в съответствие с Общия регламент за защита на данните (GDPR) и Закона за защита на личните данни (ЗЗЛД). Детална информация е налична в нашата Политика за поверителност.

• With regard to personal data uploaded by the Customer to the Platform, the Customer acts as Data Controller and the Provider acts as Data Processor within the meaning of Art. 28 of the GDPR.
• The Provider uses sub-processors to deliver the Service, including: payment processors, AI service providers, hosting providers and email services. An up-to-date list of sub-processors is available upon request.
• A Data Processing Agreement (DPA) is available upon request from the Customer.
• In the event of a data security breach, the Provider will notify the Customer without undue delay and within 72 hours in accordance with Art. 33 of the GDPR.
• The Customer is responsible for ensuring a legal basis for the processing of personal data they upload to the Platform.

11. Пристапност на услугата

Добавувачът полага разумни търговски усилия (commercially reasonable efforts) за осигуряване на непрекъсната достъпност на Платформата, но НЕ гарантира конкретно ниво на достъпност (SLA).

• Scheduled maintenance is performed with advance notice where possible, preferably outside peak hours.
• The Platform depends on third-party services (hosting, payment processors, AI providers). Unavailability of these services may affect Platform functionality and does not constitute a breach of these terms.
• The Provider is not liable for interruptions caused by factors beyond its reasonable control, including: Customer's internet connectivity, Customer's hardware issues, actions of third parties.
• Temporary performance degradation or partial unavailability of individual features does not constitute a breach of contract.

14. Обезщетение

Клиентът се задължава да обезщети, защити и предпази Добавувача, неговите служители, директори, представители и подизпълнители от и срещу всякакви претенции, искове, загуби, разходи (включително разумни адвокатски хонорари), произтичащи от или свързани с:

• The Customer's or its Users' use of the Platform.
• The content, accuracy or legality of Customer Data.
• Breach of these Terms of Use by the Customer or its Users.
• Violation of applicable legislation (tax, accounting, construction, labor law) by the Customer.
• Claims by third parties related to documents generated, processed or stored through the Platform.
• Infringement of third-party intellectual property rights through content uploaded by the Customer.

При получаване на претенция, Добавувачът ще уведоми Клиента в разумен срок. Клиентът поема контрола върху защитата с адвокат, одобрен от Добавувача. Клиентът не може да сключи споразумение, което налага задължения на Добавувача, без неговото предварително писмено съгласие.

16. Непреодолима сила

Нито една от страните не носи отговорност за неизпълнение на задълженията си по настоящото споразумение, когато неизпълнението е причинено от обстоятелства извън нейния разумен контрол (непреодолима сила), включително, но не само:

• Natural disasters, earthquakes, floods, fires.
• War, terrorism, civil unrest, embargo.
• Government acts, laws or regulations restricting operations.
• Pandemics, epidemics and related restrictive measures.
• Power supply or telecommunications infrastructure interruptions.
• Cyberattacks, DDoS attacks or other malicious actions by third parties.
• Interruption of services by key providers (hosting, payment processors, AI providers).

Засегнатата страна е длъжна да уведоми другата страна незабавно и да предприеме разумни мерки за ограничаване на последиците. Ако непреодолимата сила продължи повече от 90 (деветдесет) дни, всяка от страните може да прекрати споразумението с писмено уведомление. Платежните задължения на Клиента НЕ се освобождават от клаузата за непреодолима сила, освен за периодите, в които Услугата е била напълно недостъпна.

17. Услуги на трети страни

Платформата интегрира и използва услуги на трети страни за предоставяне на своята функционалност. С използването на Платформата, Клиентът приема следното:

• Payment operations are processed by a certified payment processor (Stripe). The Customer may be bound by additional terms of the payment processor.
• AI features use AI service providers (including OpenAI) for document processing. Data is transmitted over encrypted channels and processed in accordance with the respective provider's terms.
• The Platform may integrate banking services for automatic transaction import. The Provider is not responsible for the accuracy of data received from banking institutions.
• The Provider is not responsible for the availability, accuracy, security or performance of third-party services.
• The Provider reserves the right to change third-party service providers with notice to the Customer, provided the change does not materially degrade the quality of the Service.

18. AI и автоматизирана обработка

Construction Hub използва технологии за изкуствен интелект за предоставяне на определени функционалности. С използването на тези функции, Клиентът приема и се съгласява с:

• AI features (including OCR parsing, automatic data extraction, intelligent nomenclature matching and content generation) are ASSISTIVE TOOLS and do not replace professional judgment.
• Results from AI processing MAY contain errors, omissions, inaccuracies or incorrect interpretations. The Customer is REQUIRED to verify all AI-generated or AI-processed data before using it for business, financial, legal or regulatory purposes.
• Documents (invoices, contracts, offers, etc.) may be sent to AI service providers for processing. This processing is performed over encrypted channels in compliance with applicable data protection rules.
• The Provider may update AI models and algorithms, which may change the quality or characteristics of the results.
• The Provider is NOT liable for any decisions, actions or inactions by the Customer or its Users based on data obtained through AI processing.
• Customer Data processed by AI systems is NOT used for training artificial intelligence models.

19. Разрешаване на спорове

Секојакви спорове, произтичащи от или свързани с настоящите Общи условия, се разрешават по следния ред:

• Step 1: Good Faith Negotiation. The parties agree to attempt voluntary resolution of the dispute through direct negotiations within 30 (thirty) days of written notice of the dispute.
• Step 2: Mediation. If negotiations do not yield results, the parties may refer the dispute to mediation in accordance with applicable mediation laws, before a registered mediator.
• Step 3: Court Proceedings. If the dispute is not resolved through negotiation or mediation, it shall be referred to the competent court at the Provider's registered seat.
• Exception: Either party may seek interim or urgent relief from a competent court without being required to go through Steps 1 and 2.
• Each party bears its own costs for dispute resolution, unless the court orders otherwise.

20. Промени в условията

Добавувачът си запазва правото да изменя настоящите Общи условия при следните условия:

• Material changes (changes to pricing, limitation of liability, data processing or core features) take effect 30 (thirty) days after notification by email and through in-Platform notice.
• Non-material changes (wording corrections, clarifications, contact information updates) take effect from the date of publication.
• Continued use of the Platform after changes take effect is deemed acceptance of the new terms.
• If the Customer disagrees with a material change, they may terminate the agreement within 30 days of notification, without penalties or additional obligations.
• An archive of previous versions of the Terms of Use is available upon request.

21. Общи разпоредби

• Severability. If any provision of these terms is found invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.
• Entire Agreement. These Terms of Use, together with the Privacy Policy, Cookie Policy and Subscription Plan terms, constitute the entire agreement between the parties and supersede all prior oral or written agreements.
• Waiver. Failure to exercise or delay in exercising any right under these terms does not constitute a waiver of that right. A single exercise of a right does not preclude its future exercise.
• Assignment. The Customer may not assign their rights or obligations under these terms without the Provider's prior written consent. The Provider may freely assign its rights and obligations, including in connection with a merger, acquisition or sale of assets.
• Notices. All notices shall be sent by email: to the Customer — at the registered email address; to the Provider — at info@constructionhub.bg. A notice is deemed received at the time of sending to the registered email address.
• Independent Parties. Nothing in these terms creates a partnership, joint venture, employment relationship or agency between the parties.
• Language. In case of discrepancy between the Bulgarian and any other language version of these terms, the Bulgarian text shall prevail.